top of page

Terms & Conditions

​​

HGTE (Higher Ground Travel & Events) is part of TravelManagers Australia. Every booking with us is covered by the TravelManagers Terms and Conditions. When we run a tour ourselves, our own tour terms and a participant release also apply. Please read all of them before you pay your deposit.

​

How they fit together

1. TravelManagers Australia Terms and Conditions (applies to every booking)
These are the main terms for all bookings made through HGTE, covering payments, changes, cancellations, passports and visas.
TravelManagers Australia Terms →

​

2. HGTE Tour Principal Services Terms and Conditions (applies to HGTE-run tours)
These add to the TravelManagers Terms for tours we operate ourselves, including the parts we deliver through our suppliers. They cover bookings and payments, price changes, cancellations, tour changes, events and race entry, safety and conduct, equipment, insurance, media and the risk terms in Schedule 1. Your invoice sets out the price, deposit, cancellation fees, inclusions and exclusions for your tour.
HGTE Tour Terms →

​

3. HGTE Participant Release (every participant on a HGTE tour signs)
Every person on an HGTE tour completes their own form, because almost every program includes some walking and nature components. Part A covers your details, insurance, emergency contact and general consents. Part B covers the risks of physical activities such as walking, cycling and hiking, so it applies to everyone. Please return it within 14 days of booking and before your final payment.
Complete the Participant Release →

​

Before you book

  • Insurance: suitable travel insurance is mandatory on HGTE tours while you are travelling. It must cover the activities on your tour and be valid for your nationality and country of residence. We strongly recommend buying it when you pay your deposit, so cancellation cover applies.

  • Risk acknowledgement: the risk acknowledgement and release terms are in Schedule 1 of the HGTE Tour Terms. They apply from the moment we accept your booking, and paying your deposit means you accept them. The Participant Release then confirms and completes them.

  • Price: once you have paid in full, your price is fixed. Before then, it can increase only to pass on new or increased taxes or government charges, or a carrier fuel or security surcharge. If the increases total more than 10% of the booking value, you can cancel within 7 days.

  • Booking for others: if you are booking for friends or family, please make sure each person completes their own release.

  • Travelling from overseas: payments are in Australian dollars and any bank or conversion fees are yours. Please check entry and visa requirements for your own passport.

​

For further information, please email info@hgte.com.au

​

Governing Law: These conditions are governed by the laws of New South Wales, Australia.

Updated 12 October 2026

bottom of page